ConnectWise ScreenConnect

ConnectWise

About this app

The official ConnectWise ScreenConnect app lets you instantly connect to and remotely control devices, bringing the power and convenience of ConnectWise ScreenConnect to your Android or Google Chrome OS device. Get secure access to Windows, Mac, Linux, Google Chrome OS and mobile devices anytime, anywhere.


With this app you can:
- Host remote support and unattended access sessions in your existing ConnectWise ScreenConnect instance
- Remotely control computers and workstations
- Remote control devices manufactured by Samsung
- Remotely view non-Samsung Android devices (requires Android 5+)
- Allow remote control of Android devices by granting the AccessibilityService API permission (requires Android 7+)
- Set up unattended access to a mobile device
- Support clients on the go
- Send commands to remote devices
And more!

If you don't have access to ScreenConnect already, visit https://screenconnect.connectwise.com/ to become acquainted with the best remote support software available today!

We want to hear your feedback!
Feature Requests: http://control.product.connectwise.com
Support: https://www.connectwise.com/company/partner-services/support?tab=screenconnect

Ratings and reviews

The app has been great up until a couple months ago when the mobile version started freezing when using the remote keypad. Sometimes I can close & reopen the app multiple times and then it will work, but even that has become less & less effective. The issue only occurs in the mobile app. I do not have the problem when using my laptop. Unfortunately, my phone is the device I use most for remote work.

A few weeks ago the Android client stopped connecting to my on-prem installation. Windows and Linux clients still work , just not Android. Nothing changed on our server. Tried app on another phone, same thing. Migrated the installation to another newer server, same thing. Tried a cloud-based trial, works fine. Finally managed to locate an older APK of the app from few months before the last update and... all fine again. So their recent app update is suddenly incompatible with my server, thanks.

The most recent update makes the app nearly impossible to use. Every time you zoom in and then try to activate the keyboard by swiping the menu down, the screen it's resized to fit your display making the screen unreadable on a phone display. This worked just fine before the update. Please fix ASAP! EDIT: Screen resizing issue fixed. Works great!

What's new

Upgrade target SDK to 33 (Android 13)
Remote control Android devices using Accessibility permission