Sahar Shawa
It took me 2 days to renew the certificate. First day, it kept giving me messages to set allowances, everything was allowed but still didnt work. Second day, it took forever for the photo vetification process, starts the process then freezes, then I start over, same thing. I had to redo it more than 5 times, until it finally worked. Horrible application and process.
12 people found this review helpful
Tex Trix
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I tried a gazillion times to get the app to take the photo and then I had to go through the whole process again for the second photo. Impossible to get the phone to focus and even when it does, it stops when you click on the start button. I was in tears with the help desk telling me the same thing over and over again: "It's easy. Try again, please. Move your phone. Move your face. Don't move your face. Get someone to take it for you. Restart the app. " These requirements have to stop!
cristina arijon
This is an absolutely shambolic app. It's so bad, that it took about 6 calls to the help desk to sort the validation error i kept getting. The number of times that I tried using it to get the certification must have exceeded 20. They even asked me to set the App on my wife's phone to see if it would work.....It's not right that the UNJSPF inflicts this piece shyte on retirees. Please let us have an option to upload a jpeg of the certificate.
2 people found this review helpful