Deven Bahar
After 25 june update. My account was restricted and unable to login because of this " Private Key " which i never had before. I try to contact their support and their reply is really terrible, the company doesn't want to help and they closed by saying they can't help if we lost our " Private Key " which i never had before. If you don't help us i believe many people will sue your company.
1 person found this review helpful
WEMIX PTE. LTD.
July 10, 2024
Hello, this is WEMIX PLAY Team.
We're sorry to hear that you're experiencing issues with our service.
To assist you, please access the PLAY Wallet Support Center and submit an inquiry via the 'submit a request' option in the upper right corner.
We'll do our utmost to help you promptly. Visit: [https://wemadetree.zendesk.com/hc/en-us]
Joselito Mission
After the June 25th update, many users got affected by the private key update! It was a very bad experience because after the update I wasn't able to login because of private key, other users get the chance to view their private key while other's didn't. Like me, after the update the app redirects me to put my private key eventhought I did not see it in the first place. They did not ask for precautions and did not ask for passwords, just redirects me to put private key. Very bad update!!!!
9 people found this review helpful
WEMIX PTE. LTD.
July 8, 2024
Hello, this is WEMIX PLAY Team.
We're sorry to hear that you're experiencing issues with our service.
To assist you, please access the PLAY Wallet Support Center and submit an inquiry via the 'submit a request' option in the upper right corner.
We'll do our utmost to help you promptly. Visit: [https://wemadetree.zendesk.com/hc/en-us]
R C
Upon opening the app, it is directed to the private key menu prompting to enter the password. Seems not not normal. Never experienced this from previous version.
6 people found this review helpful
WEMIX PTE. LTD.
July 1, 2024
Hello, this is WEMIX PLAY Team.
First, we apologize for any inconvenience caused while using our service.
Please access the PLAY Wallet Support Center and send an inquiry to us through [submit a request] in the upper right corner.
We will respond quickly after checking. https://wemadetree.zendesk.com/hc/en-us