ZMoney Agent

Zenith Bank

About this app

Background:
Agent banking is a financial inclusion service which has been adopted by the bank to extend our retail reach across all segments. The agent is expected to render basic financial services on behalf of the bank.

Agency Banking refers to a type of branchless banking to improve financial inclusion, bring banking services/products closer to the people and acquire a wider customer base.

Offering:
• Account opening
• Cash withdrawal
• Cash deposit
• Funds transfers
• Bills payment
• Airtime Purchase
General guidelines

Agency Banking operates in partnership with agents to conduct financial transactions on behalf of the bank. Customers visit the agent locations to perform financial services.
Customer pays for the services.

Reward/Incentives
Transaction commission to both the bank and the agent

Project Objectives:
To grow retail accounts.
To provide financial services to the unbanked
Bring banking services/ products closer to the people
Increase awareness of retail products
Earn income from the services/ transactions performed

MOBLE APP TRANSACTIONS

1. Account opening With BVN
 Agent keys in intending customer’s Bvn
 BVN validates customer’s information.
 Agent impute customers e-mail, and phone number
 Customer’s get an OTP on the mobile number provided
 Agent inputs OTP to complete account opening.

2. Account Opening Without BVN
 Agent keys in intending customer Surname and First name
 Enters Date of Birth
 Keys in E-mail (optional)
 Enters Mobile number
 Customer receive an OTP on the mobile number provided
 Agent inputs OTP to complete account opening.

2. Funds transfer/Deposit
I. Zenith Bank (cash deposit)
 Agent receives cash from customer
 Agent imputes Customer’s account number
 System validates account number
 Agent imputes amount and narration.
 Agent enters PIN to complete cash deposit.
 Agent’s Till account is debited, customer’s account is credited.

II. Other Bank
 Agent receives cash from customer
 Agent imputes customer’s account number
 Selects customer’s bank
 System validates customer’s account information.
 Agent impute amount, Narration, senders name and phone number.
 Agent enters PIN to complete
 Agent’s Till account is debited, other bank account is credited.

3. Cash Out
 Agent imputes account number
 System validate account number
 Agent impute Amount
 OTP is sent to customer’s alerts number.
 Agent imputes OTP and Pin to complete transaction.
 Agent Till account is credited, Customers account is debited.

4. Bills payments – Multichoice, Discos and all Quickteller billers are available on the platform. Fee is N100.

5. Air Time purchase – Airtime vending for all Telcos are available.
 Agents receives cash from customer
 Select network operator
 Inputs mobile number and Amount
 Agent enters PIN to complete transaction
 Agents Till is debited.
 Customer mobile number is credited.

Ratings and reviews

Ever since I downloaded this app, I've never been able to use it. Always showing error. Yet they said I have to use the app before I get the POS machine. How will I do that when the app is not working. The email I sent has not even been responded to. I've been carrying out transactions via direct transfers and yet I'm still yet to receive the POS machine. Kindly do something about it.

Good day, It have been an awesome experience using this app until the recent update. Kindly assist work on the card issuance component to make it effective as we cannot issue cards to customers at the moment. It shows "invalid address line 1" or "invalid address line 2" errors.

This App is good as it specifically safeguard inputting conflicting data of customers that wish to open an account with the help of BVN details validation. But the transaction charges/fees need to be pruned down competitively. Also,it will be fantastic if Cash out from other bank cards can be accommodated as a good replacement for POS terminal.

What’s new

Enhanced Features