টেলিসেবা- BTCL Telesheba

Bangladesh Telecommunications Company Limited

About this app

BTCL Telesheba is a public service oriented application. It enables the subscribers of Bangladesh Telecommunications Company Limited (BTCL) to complain the services(Telephone, Internet-GPON, ADSL, Bill etc.) provided by BTCL. The complaints submitted by the subscribers will automatically notify the respective officers of BTCL so that they (BTCL Officers) can fix the complaints and notify the subscribers also. BTCL subscribers can get the complaints' status through this application and give their feedback.

It's easy to complain. Just sign up with your valid email address and 11 digit mobile number. After sign up you can login with your email address or 11 digit mobile number.

Main Features:
1. Telephone Complaint
2. Complaint Statistics
3. Complaint List (Submission, Processing, Resolved)
4. Complaint Details
5. Searching complaint
6. Assign Complaint (for BTCL officers)
7. Forward Complaint (for BTCL officers)
8. Response to Complaint (for BTCL officers)
9. Forward Complaint as SMS (for BTCL officers)
10. Complaint Summary (for BTCL officers)
11. Notifications for any actions on complaint