Karigan Doctor
I don't recommend it. It worked okay when we first got it, but lately, I can't see anything on the app. I've reached out multiple times and can not get a response. You have to pay extra to get any photos saved and decline strangers access to the camera. The monitor randomly disconnects and makes this loud, awful noise. It has woken me up multiple times in the last month. I have to completely restart the monitor and sometimes reset the cameras, which is impossible in the middle of the night.
3 people found this review helpful
5GenCare.com Limited
June 5, 2024
Hello, Karigan. I'm sorry to hear that you had issues with the app. If the issue is still there, please contact us directly through the app so that you can leave an app log that our team can check. I appreciate your understanding. Best regards.
Shanika Metro
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The app is OK at best. Still has some glitches and could be slightly more user friendly. It also desperately needs a dark mode option - it's a little jarring to look at at night when checking on my child. Update: so happy to have a dark mode! I still have connectivity issues so I can't give 5 stars, but happy to update to 4!
5GenCare.com Limited
September 13, 2023
Hello. Thank you for your honest review. I shared your feedback with our development team so maybe they can improve that part with a new update. For any questions you may have please contact our Support Team at support@5gencare.com. Kind regards.
Jonathan Quinn
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Constantly freezes on any page in the app. It can freeze when adding a new device, editing an existing device, switching them, viewing one, the initial page, etc. Samsung galaxy s22. Update: removed all devices, rebooted each camera, seems better now. I wish you could schedule motion or noise, for example only record between certain times.
5GenCare.com Limited
May 11, 2023
Hello Jonathan. Can you please reboot the camera? If the issue is still there please contact our support team at support@5gencare.com. Best regards.