Linda Altic
This new Coast Central online banking app is very difficult to use and one dimensional in how it looks. It takes many different clicks to find options in the menu. All of my payee information and ebill info has been lost, causing a lot of problems. When I called Coast Central for customer service, I was put on hold for over 15 minutes to get help. Not the bank it used to be. I am going to look for something better after being a customer for 36 years!!
1 person found this review helpful
morgan bailey
I do like the new app so far, the only thing that is a little annoying is it displays the available balance in smaller text below the other balance. I think having those switched would make it more convenient, or only showing the available balance on the home page. Just so the user doesn't think they have more available than they really do.
3 people found this review helpful
Coast Central Credit Union
March 15, 2024
Hi and thanks much for trying out our new app and providing valued feedback! We agree and have made that request to our vendor. We'll follow up to get a status on the ability to get that changed.
Kymma Raven
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Edited review: After receiving help on the phone, I was finally able to get into the app and use it. I haven't been on it much, but it seems to function and look fine so far. I'm overall pleased with the customer service, and I'm no longer upset over the difficulties I had. The rep on the phone was very kind and had my problem solved in under five minutes.
1 person found this review helpful
Coast Central Credit Union
March 22, 2024
Hi, we would love the opportunity to assist you. Please contact our Member Support Center at 707-445-8801 or via Live Chat, so we can support you with the transition. We have extended hours to support our members this week and we are here until 7PM tonight, Friday, and then tomorrow on Saturday we are open 8AM-6PM. Thank you.