Franchesca Hampton
This app is quite bad...between having to log in EVERY SINGLE TIME and sometimes having to shut down the app for it to even recognize the sign in and the fact that once you get notified (if you get notified at all) about motion, by the time you get the app to work, the event is over. We actually had some vandalism on our porch and no notification of motion at that time. Very disappointed!
10 people found this review helpful
Rogers Communications Inc.
19 September 2020
Franchesca, thank you for taking out the time to provide us with the feedback. It can surely frustrate to keep logging in to access the app. Have you tried the other sign in options? Once you log in, then tap on More|Application|Sign in Settings to choose the option that works best for you. Regards! /Moin
Adam
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Doesn't work on data, only on Wi-Fi. Tried resetting the app multiple times and logging in and out and it's not possible. You can't control away from home. I'm using a new Google Pixel. Edit (2 months later): Still broken after wiping phone. Do not use. Edit: It's now been fixed but I will get in an infinite login cycle for hours at a time, unable to use my system with no descriptive error code or anything. What a terrible app. Edit 2024: Refuses to work sometimes. Awful. Stay away
23 people found this review helpful
Rogers Communications Inc.
15 May 2024
Thank you for your comments; we appreciate you sharing your product experience and thank you for feedback. We'd like to take this opportunity to resolve any pending issue, please connect with us on the Live Chat platform - https://roge.rs/3mnK24C. ^zf
Jason Dennis
This is a terrible app and system to have securing your home. Its one thing after another. Either the router is malfunctioning or the app doesnt work. This is my third time re-installing the app after having issues with my security router. You guys have to do better! I think its time time to shop around.
1 person found this review helpful
Rogers Communications Inc.
30 April 2024
Hi Jason, we're sorry to hear that. Thank you for your feedback. Is this occurring solely on the one device? have you had the chance to connect with our tech support team for SHM to address this issue? ^jl