Gourmet Burger Kitchen

PepperHQ Ltd

About this app

Welcome to the simpler, slicker and new GBK app. Eat burgers and be rewarded: For every £10 spent you’ll receive 1 stamp, collect 5 stamps and you’ll get a free burger on us!*

There you have it, an app that rewards you for your love of burgers, with MORE burgers!

The app is also packed with a host of features such as Order & Collect, Order & Pay at your table and Booking a table.

Ratings and reviews

This app has serious problems - I cannot even use it and wasted time before ordering trying to get it set up. 1st problem - the registration form clears when switching between applications; in my case to my password manager. Why? Then I get through to the account verification step, entered the code from my email and the password I created, and click login. It thinks for a bit and then I'm back on the same verification page with no error or other message. Repeatedly. Useless and frustrating.

App would not allow us to start an order at the table. Pressed the 'order to table' and nothing happened. We tried multiple times. On 4G, on the restaurant WiFi, tried rebooting the app. Nothing. Website ordering with QR let us get slightly further. Kept glitching and also wouldn't let us order or check out successfully. Eventually had to give up and order at the counter. This isn't a one-off. Haven't managed to earn any loyalty rewards for the last few visits as a result.

Latest issue (yes another one) makes it impossible to place a click and collect order. Both through the app and website.