L P
I downloaded this app, put credit on it for several weeks I have been unable to make an international call. Always says system is experiencing technical difficulties. Costumer service at last admitted there is maintenance going on with their service and to call back in 2 hrs. How is 2 hrs going to fix something that has been happening for weeks Dialing an access number in the past was a pain but definitely more reliable than their app. Time to switch providers they clearly don' want my business
3 people found this review helpful
Total Wireless
31 March 2024
Hi, L P. We sincerely apologize for the troubles.We'd be happy to take a look into this for you. Let us assist you. Please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text HELP to 611611. We're open Mondays to Sundays from 08:00 AM to 11:45 PM EST. ^Mark
Evan Ba
"No routes found" message every time. Paid $10 and I have struggled to make only 2 international calls. Every time I get a recorded message "no routes found" and get disconnected. Called support was passed around until someone refresh my phone and said he'd call back. He never did, this is not a phone issue but a network one. They don't have enough routes for all the calls. So I use another calling plan with no issues, but still have 540 minutes I can't use with Total wireless. This is fraud.
15 people found this review helpful
Total Wireless
16 April 2023
Hi Evan Ba. We're sorry to hear that. Let us assist you. Please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text HELP to 611611. We're open Mondays to Sundays from 08:00 AM to 11:45 PM EST. ^Franz
Jeff Grove
- Flag inappropriate
- Show review history
I purchased a global calling card for $10 and used $0.06 of it. Now all I get is: "The system is having Technical difficulties". I just talked with support and they explained that my global calling expires at the end of the billing cycle (one month) even with auto renew. This is the opposite of what I was told when I purchased the card. The sales person said that it was good until the balance was used. Unless you make a lot of international calls DON'T use this product! It's TOTAL GARBAGE.
26 people found this review helpful
Total Wireless
27 April 2023
Hi Jeff Grove. We're sorry to hear that. Let us assist you. Please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text HELP to 611611. We're open Mondays to Sundays from 08:00 AM to 11:45 PM EST. Thank you. ^Redje