My Medibank

Medibank Private Limited

About this app

Better health means being better informed.

Our refreshed app makes it easier to log in with your fingerprint or PIN and check your cover details, keep on top of your extras limits and waiting periods, and find your nearest Members’ Choice provider and Medibank stores.

You can also use the Medibank app to:

• Make a claim.
• Update your account details.
• Request and download tax documents.
• Connect leading health and fitness apps to track steps, exercise, meditation, and sleep to earn Live Better Points.

To use the updated App, you’ll need to be a Medibank health insurance member. If you have Visitors Health Insurance, Working Visa Health Insurance or Overseas Student Health cover, you may not be able to use all the features.

Ratings and reviews

Clunky, unreliable, interface is not good. Text for the messaging part is really small and hard to read, and the last time I use it the app kept crashing while I was trying to have a conversation with someone. The automated response system is TERRIBLE ("Help making a claim" "Sorry, I don't understand what you're saying" 😡). Worst part is that there's no option for doing it through the website. So bad it's making me want to drop Medibank.

Slightly easier than the Web page for some things, but there is no biometrics! user & password every time! Can't seem to accessed login settings page, can't get past authentication 🤷 Inundated with annoying pop ups that you must individually acknowledge/refuse when all you want is to access you bloody card.... An app is supposed to be convenient not waste a of time or deplete my patience. I might tolerate this if was free but is isn't! I pay for this via my membership, pick up you game! 😤😡

Switched from HBF and was sorely disappointed at the difference in claim experiences. Medibank requires you to enter all of the details from provider to item number, and everytime you go to another screen to check this it logs you out and you have to start again. HBF app all you had to do was upload the receipt. I feel like I am not only paying Medibank, but doing their job for them.

What's new

We’ve been listening to the valuable feedback from our members. We are excited to introduce an enhanced Weekly Goal experience for a better understanding of ways to earn 200 Live Better points every week.