Meine SBK

Siemens-Betriebskrankenkasse | SBK

About this app

Meine SBK is your personal online self-service branch of SBK Siemens-Betriebskrankenkasse, where you can easily sort out all of your health insurance affairs at your convenience any time of the day. Enjoy the flexibility it provides and save time. Plus, it goes without saying that your data is protected and transmitted securely.

An overview of the Meine SBK services is provided here for you:

PERSONAL CONSULTANT
Meine SBK gives you quick access to your personal consultant’s contact details so you can get in touch with them directly.

ONLINE POST
Receive secure online post from SBK in Meine SBK. An email or, optionally, a push notification informs you when new post is received.

DOCUMENT AND INVOICE UPLOAD
Submit documents such as certificates of incapacity for work or invoices for reimbursement via Meine SBK – simply take a photo of them and upload them to the app.

MY DATA
Manage your personal data with ease: upload your photo for your healthcare card, order a new card if you lose the old one and view your patient summary to see what services you’ve used.

APPLICATIONS AND FORMS
Complete applications and forms directly in Meine SBK. Save time and money on postage, and if online post is enabled, get a response within a maximum of three working days.

CERTIFICATES
You can download your member certificate, a substitute certificate for your healthcare card or an overseas health insurance certificate directly, so you have them on hand right when you need them.

BONUS SCHEMES
It’s easy to register for the SBK Bonus Scheme or SBK Babyglück in Meine SBK, where you can download the relevant bonus booklet directly. And naturally you can also redeem your collected bonus in Meine SBK.

YOUR SERVICES
Gain full transparency concerning the services you have used and the doctors, hospitals and therapists you have visited.


ACCESS TO THE APP
The app is available to all SBK customers over 15 years of age. To use the app, please have your healthcare card to hand for registration. You can log in directly after registering using your chosen password. You can also set up fingerprint login. Device registration is required for services involving especially sensitive data.

REQUIREMENTS
Android 6.0 or higher

FAQs
Answers to frequently asked questions about the Meine SBK app can be found at: https://www.sbk.org/sbk-en/meine-sbk/frequently-asked-questions/

CONTACT
Do you have any questions or feedback? Your personal consultant or the Meine SBK support team will be happy to help. You can reach the support team on 0800 0 725 725 97 50 (free of charge within Germany) between 8 a.m. and 8 p.m. on Monday to Friday, or using the contact form at https://www.sbk.org/sbk-en/contact/contact-form-meine-sbk/

Ratings and reviews

Excruciatingly SLOW!!! Registration worked fine. But then the problem starts. Even though I have a new pixel phone and 4G or WiFi speed, every operation on this app takes ages. Deleting a document from the mailbox takes 15 seconds. In general, the system needs you to tho download PDFs (12 seconds and 3-4 clicks) and open them which is very old fashioned and means the documents are lying somewhere locally on the phone forever (Datenschutz??!). Frustrating. Even paper letters are faster to open.

The app doesn't work on my phone anymore, says the device is incompatible. Also says to just use another device. I don't have another device. Are you out of your minds?..

The app requires a registered device and it deregisters your device when you change your password. The only way to register a device is to request a paper form. Oh and you can't change your address without a registered address, so the paper information is getting mailed to my office that is closed because of covid. Got a call within about 10 minutes of posting this review from sbk to try to get me to change it, but I can't actually get health care appointments from them.

What's new

• We have revised the start page for you
• The photo function has been updated
• Accessibility has been improved in some places
• As always, we have also implemented minor design, function and performance improvements. Thank you for your regular feedback!