Ashraf Zainul
Broken App! Ask to change app from previous one to this broken app before 30 june 2021. I can't even login. Emailed them, got no response. Requested email verify, but no return email in my inbox from tgem despite written 'please check your inbox'. Can't even login, how to pay bills??? Was doing just fine with that old app. Asking your customer to change app, but the app is in broken condition. Please fix this! I cant pay my bills, and you will cut my internet in a split of second!
Jason Tay
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What happen to this MyUnifi app? Previously I can see all accounts under one page regardless of unifi home, business, unifi mobile or unifi air. Now I need to log in and out, switch here and there. Your so called upgrade seems to be a step backwards. It is extremely inconvenient. I wonder who that designer behind this app is. I want to rate this new design or upgrading as a fail.
100 people found this review helpful
Telekom Malaysia Berhad
17 May 2024
We truly regret the inconvenience caused. We will forward your feedback to our developer. In the meantime, do not hesitate to reach out to us at https://www.facebook.com/weareunifi if you have any other concerns. Thank you. -Helmi
Grace Koh
I was notified that my bill was ready, but when I wanted to pay, it showed RM0. I can't pay when there's no amount. I also see a mail in the inbox but the app totally freezes when I click on the Inbox icon. Kindly fix the problem, I don't want to have to access the website to pay my broadband bill as it is a hassle.
25 people found this review helpful
Telekom Malaysia Berhad
20 May 2024
Hi Grace,
We are sorry for the inconvenience caused. Follow the link below to login using our Selfcare Portal & check your details first before you try again. Thank You-Hasbul
https://selfcare.unifi.com.my/