Gabriela Pecato
There's no option to upgrade to black card contrary to the instructions given on their website. I also noticed the update of points does not immediately reflect in the app even if you just used it to scan the QR code. I have no issues with internet connectiin in our area so I'm not sure what's the problem. Maybe the app still need more tweeking. It seems it's not working as it's supposed to. I hope the issues will be addressed with another update.
3 people found this review helpful
Data Analytics Ventures, Inc.
29 April 2024
Hi Grabriela, we apologize if we did not meet your expectations and for the delays that this is causing you. For us to properly escalate your concern, we would like to ask that you send us an email at customercare@gorewards.com.ph. We will be waiting for your message regarding this concern. Thank you very much.
Jackie Moullard
Awful and disappointing. App is always crashing or won't open. If it does open, it takes more than 10minutes. And now with the supposedly upgraded app, I haven't been able to access my account. I've been trying to access for 2 days now. It says to input the number and an OTP will be sent but nothing happens. I've uninstalled and re-installed it several times already and it still doesn't work
40 people found this review helpful
Data Analytics Ventures, Inc.
29 April 2024
Hi Jackie, We apologize if we did not meet your expectations and for the delays that this is causing you. For us to properly escalate your concern, we would like to ask that you send us an email at customercare@gorewards.com.ph. We will be waiting for your message regarding this concern. Thank you very much.
Cath Erins
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I don't know what's going with the app. I uninstalled it the first time since it keeps saying password incorrect even though I have the correct log-in details. And now, this new app requires you to set up a passcode to log-in but it just keeps routing me back to an error message saying "Opps! Your Passcode is expired!" Even though when I input the 6 digit passcode 2 times it says ready to log-in. PS. As a reply to the developer's response, I know how to set up passcode. The app is the problem
6 people found this review helpful
Data Analytics Ventures, Inc.
10 May 2024
I sincerely apologize for your experience. For proper handling and a quicker resolution of your issue, please write us an email at customercare@gorewards.com.ph