Khurram Chaudhry
Wow, how fall can this app go. Terrible quality now. This used to be spot on for calls to the USA from the UK but not any more. Access numbers are logged as spam in the USA so you have to call using WiFi or mobile data. The app randomly switches between speakphone and not and the itherside xan barely here you. Total waste of time.
1 person found this review helpful
WaveCrest Networks Ltd
23 February 2024
Hi, apologies for your experience, when making calls abroad, it shows your mobile number and not the access number. Please do call our customer service team on 0333 303 3333 and let's get your other issues resolved, thanks PT
Kabir Abdulrazaq
Since upgrading this app, it's been awful. Wasted my hard earned money in top-up, but when I made calls, no one could hear me, and my money kept running. Whoever is in charge should refund me, please, and I will happily delete the app.
WaveCrest Networks Ltd
29 January 2024
Hi Kabir, apologies for your experience, please do call our customer service team on 0333 303 3333 and let's get your issue resolved, thanks PT
Nefetiti1
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It would have a better rating except for key issues. The rates are not competitive for topping up phones. abroad, for some rates it's cheaper to use another top up service. The rates vary depending on the operating system and for some there's no access to monthly plans. The dialled calls are unclear with a lot of reverberation, an unpleasant experience. Get these issues sorted and it would probably have a 4 star rating.
36 people found this review helpful
WaveCrest Networks Ltd
22 September 2020
Hi Nefetiti, I'm sorry you feel that way. We do try hard to provide customers with low cost calls without compromising on call quality and we are always looking into our rates for sending top-ups abroad. Please reach out to us and quote ref PT58676 to care@planet-talk.co.uk. Thanks, Nadine.