Angela Tacey
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The app is useless, it directs you to Basics website for almost everything you have to do. The website is not meant for use on cell phones so its impossible to accomplish anything. Very frustrating experience. New customer to the HSA and so far am thoroughly disappointed in customer service, app and the enrollment literature that they send you with your HSA card. Beware it has been over 1 month and I still cannot access my HSA funds and no one in customer support is able to help.
1 person found this review helpful
Chris Gomez
Horrible app. Sometimes it prompts for biometric login, sometimes not. Sometimes it tells me I have to update the app, but the link it provides takes me to a different app. Sometimes it asks me for the last 4 digits of my SSN before I can login, but then it doesn't log me in anyway. This is where I'm at right now - this app is currently, literally, unusable. (updated app via Play store on Jan 13, 2021).
4 people found this review helpful
Aaron Lemanski
Nonstop issues and problems. Get an alert to add documentation, I add it and I'm told I need to call because there's a problem. I call...no help because it is Saturday. I notice my prior file has .jpg extensions being added. Try to delete the attachment. Can't find a way to do that. Try to delete the entry. Can't find a way to do that. I really dislike this app.
4 people found this review helpful