Codename: Duchess
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Content is amazing! App and Customer Service - not so much. Old app was full of bugs, but had the option to download and view offline. The new app has fixed some of the bugs, but done away with the offline viewing. Customer service and tech support is awful. I have jumped through the hoops of reinstalling, clearing the cache, using wireless vs mobile data, hopping on one foot during a full moon, and finally the just stop responding. Again, the content is exceptional and worth 5 stars alone!
4 people found this review helpful
Adria Nicole
Wish I could give zero stars! Paid for a year subscription, which is not cheap, and haven't been able to use the app on any device. I keep getting prompted to start a subscription before I can watch anything. I'm certainly not about to pay again and I've had no reply from cust. service but a canned response email and no follow-up. Lack of support seems to be a major issue looking at the other reviews. Absolutely disappointed and frustrated and cannot recommend.
5 people found this review helpful
tony G
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No longer functional and no response from Marquee support. Sad that the app doesn't work at all any longer, since content looks great. Have installed on multiple platforms (2 Android and 1 iOS), and regardless of the content selected, the download wheel just spins until it times out. Have no problems streaming any number of other services. Access via web browsers (also on multiple platforms) results in an error code 102630. Have contacted support but no response.
Marquee Arts Ltd
11 December 2023
Hi Tony,
Thanks for your feedback. We've extended your subscription and provided a 50% discount on your next renewal. Please check the latest version and let us know if the issue persists. Feel free to reach out to our support team for assistance.
Regards,
Cathe, Marquee TV Support