John Hancock Vitality

The Vitality Group

About this app

John Hancock Vitality will be with you every step of your wellness journey. Keep track of your progress while you’re on the go with the John Hancock Vitality mobile app — check your points, log a workout, send us proof of activity, and much more!

The application is available for anyone to download, but you have to be a John Hancock Vitality member and have registered on the website before you can log into the John Hancock Vitality mobile app. You’ll use your John Hancock Vitality website log in to log into this app.


Download the app and you’ll have the ability to:

- Check your Vitality Points
- Log a workout using GPS*
- Submit proof of a completed activity (e.g. 5K)
- Track your goals
- Spin the Vitality Wheel for a chance to win rewards
- Stay in the know with daily newsfeed posts that include important news features, fun activities, healthy tips, delicious recipes, and more


*Some features like gym visits, may require GPS location services. Continued use of GPS running in the background can dramatically decrease battery life.

Ratings and reviews

Frequent bugs. App hasn't been updated since March, but last week it began to hang on login, looks like an issue with a vitality wheel. It's not very fun to have these kind of recurring issues with an app that I literally have to use to reduce my life insurance rate. Prior to this for several months I also couldn't login via the app.

The app has not been able to sync with my Google fit for about 2 weeks now. I have tried all the recommendations to no avail. All was working fine until about 2 weeks ago. Google Fit is recording all active data but the Vitality app can't pull the data for some reason. Missing my weekly target goals and wheel spins!! Loved the app when it was working properly.UPDATE: Not sure what you mean. Has been working for years now nolonger works!

This app is getting very frustrating to use. It doesn't have the location for multiple gyms I go to and I've requested them be added with no action for weeks. Also i set up my fitbit but it doesn't appear that it works even though it shows checked that I set it up. I almost feel like they want you to fail using the app so they can charge you more. Very frustrating when I'm out here working hard every day.

What's new

Thank you for using the John Hancock Vitality app. We are always looking for ways to improve your app experience and thank you for your feedback, rating and reviewing the app. In this update you'll find:
- Bugfixes and improvements