BASIC benefits app

Benfinity

About this app

The BASIC benefits mobile app makes using your benefits easy and keeps you connected 24/7. Save time and hassles while making the most of your benefit accounts by quickly checking your balances and details. Our secure app makes managing your health benefits easy through real-time access and intuitive navigation to all your important account information on the go! The BASIC mobile app offers powerful features like:

The ability to check your balances and submit requests - anytime, anywhere.

Access important information such as insurance or loyalty cards easily. Snap a picture for handy access when you need it.

Pay bills easily. Just snap a photo, submit in the app and BASIC will pay it from your benefit account.

Suspend the use of a misplaced BASIC Card and reestablish use when ready.

Simplify sign in. Avoid the hassle of remembering and typing passwords with facial recognition.

Consolidate receipts digitally. Store photos of receipts and bills for quick access later.

Ratings and reviews

Nonstop issues and problems. Get an alert to add documentation, I add it and I'm told I need to call because there's a problem. I call...no help because it is Saturday. I notice my prior file has .jpg extensions being added. Try to delete the attachment. Can't find a way to do that. Try to delete the entry. Can't find a way to do that. I really dislike this app.

Edit 11/23/20: There are too many different ways to request reimbursement and upload receipts. Options might be a good thing, but for an app like this, there should be one big button for the most common type of reimbursement: 1) reimbursement button, 2) take picture of receipt. Anything else is just complicating what should be an easy process. K.I.S.S. Pushing reimbursement money to a debit card is nasty. Please make an option for auto-bank account transfer in settings.

Broken and has been for months. I have messaged the developer numerous times with no response. As soon as you enter your credentials, the app crashes. So frustrating when they're telling you to use the app to upload receipts and their app doesn't work!!