![](https://play-lh.googleusercontent.com/a-/ALV-UjUhnoI8ev_ce4p8TpmoPexb303rgvSJCdig3Dsuo4XeB-6nCRny9A=s32)
SunilShaliniSaveraSurya Sahai
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Poor design. The app times out after 3 minutes and does not recognize that you are using the in app chat function. If the chat takes longer than 3 minutes, you are logged out of the app and the chat and have to start over and do the chat again, with a different agent! Additionally, the "technical support" phone number listed on the app is wrong and sends you to a department at BCBS that has no idea what you are talking about.
1 person found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjX072aYf2UWy7zlPXh-BMPTSzxEDQuvhACvzysv3QwE7hlesjg_=s32)
Maria Avilez
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BCBSTX App is terrible! I set up Biometrics login, and it gives an error every single time. I have to type in the password instead; so frustrating to have to do that when the app is giving you the biometrics option. Chat in Contact US doesn't work, EVER, and can only be accessed in-app! I always get the error "Something went wrong". I can't access Actual Policy documents in the app. They're not listed anywhere. Who wants to carry a 100+page booklet around? This app is not convenient at all!
43 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjUvUYpiekwlBkG-40J7GIVPLUtJtjbjHgBdQNWO9miF_2gdl8tggQ=s32)
Craig Clarkson
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Provider finder - one of the most likely uses of this app - actually just attempts to launch a browser window to a web page and that generates an error message. All attempts to drill down into spending details just land back at the individual in-network deductible entries, even when the UI explicitly says you're drilling to see out of network spending. Basically, the things I would use this app for are the very things that don't work. Very disappointed.
49 people found this review helpful