myCigna

Cigna

About this app

The myCigna app gives you a new and improved way to easily access your important health information. You must be a Cigna customer to use the secure myCigna mobile app. Features available are based on the coverage you have with Cigna.

ID Cards
• Quickly view ID cards (front and back)
• Easily print, email, or share from your mobile device

Find Care
• Search for a doctor, dentist, pharmacy or health care facility, from Cigna's national network and compare quality-of-care ratings and costs

Claims
• View and search recent and past claims

Account Balances
• Access and view health fund balances

Pharmacy
• View and refill your prescriptions right from your mobile device
• Update billing and shipping preferences

Coverage
• View plan coverage and authorizations
• Review plan deductibles and maximums
• Find what’s covered under your plan

Wellness
• View goal activity and awards

Languages Supported
• Spanish and English

About Cigna

More than just a health insurance company, Cigna is a global health service company--dedicated to helping the people we serve improve their health, well-being and sense of security. We make this happen through a broad range of integrated health care and related plans and services, and proven health and well-being programs that are targeted to the unique needs of our customers, clients and partners.

Ratings and reviews

This is one of the worst apps I have ever had the displeasure of being forced to interact with. The UI would be fine if it ever worked, but I'm having to close and reopen the app 5-10× any time I need to do anything. Lately, every other login will say it needs to set up 2FA, but announced it has failed to do so and that I can't log in without it, nor attempt to send a new code. This wouldn't be half as infuriating if the mycigna website worked even less frequently than the app does.

This app is completely useless. Everything I try to access, prescriptions, the directory, my ID card, etc.,, either returns a maintenance notice, a blank screen, or the app freezes and has to be closed. I have reinstalled multiple times. It makes no difference. What is worse is that my health insurance is tied to my employer, and since they decided to change to Cigna from Kaiser everything has been worse. The app, the website, the customer service.

One of the worst apps I have ever seen. I agree with other reviews. Loading takes forever and, after trying a search, goes back to the beginning and forces you to enter the entire information again (it seems incapable of remembering anything). I wouldn't have resorted to this app in the first case, but the regular (browser) version is almost unusable and rarely comes up with the same search results twice (if any). It is almost impossible to find a doctor using Cigna's software. Unacceptable!!

What's new

Minor enhancements and bug fixes