16.7K reviews
Content rating
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

The myCigna app gives you a new and improved way to easily access your important health information. You must be a Cigna customer to use the secure myCigna mobile app. Features available are based on the coverage you have with Cigna.

ID Cards
• Quickly view ID cards (front and back)
• Easily print, email, or share from your mobile device

Find Care
• Search for a doctor, dentist, pharmacy or health care facility, from Cigna's national network and compare quality-of-care ratings and costs

• View and search recent and past claims

Account Balances
• Access and view health fund balances

• View and refill your prescriptions right from your mobile device
• Update billing and shipping preferences

• View plan coverage and authorizations
• Review plan deductibles and maximums
• Find what’s covered under your plan

• View goal activity and awards

Languages Supported
• Spanish and English

About Cigna

More than just a health insurance company, Cigna is a global health service company--dedicated to helping the people we serve improve their health, well-being and sense of security. We make this happen through a broad range of integrated health care and related plans and services, and proven health and well-being programs that are targeted to the unique needs of our customers, clients and partners.
Updated on
Sep 22, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Photos and videos and Audio
This app may collect these data types
Location, Personal info and 8 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

16.2K reviews
Rémy Morgan
August 1, 2023
This is one of the worst apps I have ever had the displeasure of being forced to interact with. The UI would be fine if it ever worked, but I'm having to close and reopen the app 5-10× any time I need to do anything. Lately, every other login will say it needs to set up 2FA, but announced it has failed to do so and that I can't log in without it, nor attempt to send a new code. This wouldn't be half as infuriating if the mycigna website worked even less frequently than the app does.
60 people found this review helpful
Did you find this helpful?
August 1, 2023
Hello Rémy, we would like to look into and address the technical difficulties you are experiencing with the mobile app. Please write to us at to be connected with a customer advocate. Thank you - Nick
Nathan Lunn
July 10, 2023
This app is completely useless. Everything I try to access, prescriptions, the directory, my ID card, etc.,, either returns a maintenance notice, a blank screen, or the app freezes and has to be closed. I have reinstalled multiple times. It makes no difference. What is worse is that my health insurance is tied to my employer, and since they decided to change to Cigna from Kaiser everything has been worse. The app, the website, the customer service.
89 people found this review helpful
Did you find this helpful?
July 12, 2023
Hi Nathan, I understand how frustrating technical issue can be. I'm here to help. Please email me at for further assistance. -Jennie
My Id
May 25, 2023
One of the worst apps I have ever seen. I agree with other reviews. Loading takes forever and, after trying a search, goes back to the beginning and forces you to enter the entire information again (it seems incapable of remembering anything). I wouldn't have resorted to this app in the first case, but the regular (browser) version is almost unusable and rarely comes up with the same search results twice (if any). It is almost impossible to find a doctor using Cigna's software. Unacceptable!!
99 people found this review helpful
Did you find this helpful?
May 31, 2023
Hello, we would like to look into the experiences you have had with our app and provider directory and do anything we can to help. Please write to us at Thank you - N.J.

What's new

Minor enhancements and bug fixes