
Rémy Morgan
This is one of the worst apps I have ever had the displeasure of being forced to interact with. The UI would be fine if it ever worked, but I'm having to close and reopen the app 5-10× any time I need to do anything. Lately, every other login will say it needs to set up 2FA, but announced it has failed to do so and that I can't log in without it, nor attempt to send a new code. This wouldn't be half as infuriating if the mycigna website worked even less frequently than the app does.
60 people found this review helpful
Hello Rémy, we would like to look into and address the technical difficulties you are experiencing with the mobile app. Please write to us at LetUsHelpU@Cigna.com to be connected with a customer advocate. Thank you - Nick

Nathan Lunn
This app is completely useless. Everything I try to access, prescriptions, the directory, my ID card, etc.,, either returns a maintenance notice, a blank screen, or the app freezes and has to be closed. I have reinstalled multiple times. It makes no difference. What is worse is that my health insurance is tied to my employer, and since they decided to change to Cigna from Kaiser everything has been worse. The app, the website, the customer service.
89 people found this review helpful
Hi Nathan, I understand how frustrating technical issue can be. I'm here to help. Please email me at LetUsHelpU@Cigna.com for further assistance. -Jennie

My Id
One of the worst apps I have ever seen. I agree with other reviews. Loading takes forever and, after trying a search, goes back to the beginning and forces you to enter the entire information again (it seems incapable of remembering anything). I wouldn't have resorted to this app in the first case, but the regular (browser) version is almost unusable and rarely comes up with the same search results twice (if any). It is almost impossible to find a doctor using Cigna's software. Unacceptable!!
99 people found this review helpful
Hello, we would like to look into the experiences you have had with our app and provider directory and do anything we can to help. Please write to us at LetUsHelpU@Cigna.com. Thank you - N.J.