
Thomas Romero
I bought a new camera and I have been unable to connect it. camera does not have a barcode on it. and the and the app will not recognize the serial number. second after a few days of trying the App log me off. it would not recognize my account. after about a week or so I was able to log in still cannot connect my camera. and since the app crash it lost all the information on my other cameras. I don't even know if those are going to hook up.
meShare Support
July 7, 2025
Hi Thomas,
Regarding losing information on your other cameras, it sounds like you may have accidentally created and logged into a second account. Please reach out via support@meShare.com and we'd be happy to help with setting up your new camera and locating the account with your older cameras.

A Google user
This app is ok. Does what it say it does for the most part. Allowing you to view your cams remotely from your mobile devices. But quite often, when you try to go view your cams, it will just load forever and eventually give you a device offline msg even though your wifi strength is strong and connected. Not the best and most reliable app at times when you need it. Also, when I'm adding a new device, it's only giving me an option to scan the code which never works. Plus app no longer alerts.
38 people found this review helpful
meShare Support
April 2, 2020
Dear customer,
We’re sorry that you’re experiencing difficulties with our application. We would be happy to help troubleshoot this issue along with you. Please contact us at 866-686-5335, and one of our technicians would be more than willing to provide assistance in any way possible.

A Google user
Camera work great. The app is a pain. I have subscribed all my camera. it even shows I have but the only easy part is that. to subscribe. not actually being able to see you gallery and I don't get any alerts. the app should be easy after you subscribe, it shouldn't be trying to have you do it again after you have been for a month. I can't access my video for the week just for the last 12hrs. this app needs to be better set up.
5 people found this review helpful
meShare Support
May 3, 2019
Dear customer,
We’re sorry that you’re experiencing difficulties with our application. We would be happy to help troubleshoot this issue along with you. Please contact us at 866-686-5335, and one of our technicians would be more than willing to provide assistance in any way possible.