![](https://play-lh.googleusercontent.com/a-/ALV-UjWLPBtLN2AQ3zrLokyZ91dwO4q6LZdwBz8-DmsuIcQiFEFHMqTK=s32)
Ahtisham Ul Haq
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I have ordered airpods from Sharaf DG. The ordered received too fast like within 7 hours. But once i received it, the airpods was not working at all. Even it was not picking up the charging, i tried too much. Very next day contacted their helpline and complained about it. Amazingly, they asked for 3 days for submission of complain and further 2 to 3 days for checking the item and then they will decide to refund. Seriously, I am amazed by their service. Its too pethatic. Never ever buy again.
2 people found this review helpful
Hi,
Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number at support@sharafdg.com and we promise to get this resolved quickly.
![](https://play-lh.googleusercontent.com/a/ACg8ocJ050DjPzAavmfKS2e8JOWAX7thCGPfsFhEsx0Kppu_Gt6l6g=s32-mo)
Intezar Hussain
Very bad experience. Totally waste of time. First of all the sales representative on the phone call recorded my wrong information and generated a link to purchase the item, secondly once i purchased the item they were unable to update my personal information and that's why i am unable to track my item myself. It was mentioned item will be delivered within one day and i am still waiting (third day). Really disappointed.
3 people found this review helpful
Sharaf DG
February 1, 2024
Hi,
Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number at support@sharafdg.com and we promise to get this resolved quickly.
![](https://play-lh.googleusercontent.com/a-/ALV-UjWbtGdFNplnseND0zWmKSllMSNTKM-lO0j8D884Ew1NXWl2D-9q=s32)
Rashad Abdelrahman
Terrible customer care service. I've bought several phones and gadgets from them before and usually their stuff is good, but if for any reason your product has an issue, the customer care staff are slow, unhelpful, unresponsive and has nothing to give you other than false promises.
2 people found this review helpful
Sharaf DG
February 24, 2024
Hi,
Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number at support@sharafdg.com and we promise to get this resolved quickly.