Jaymes Pyne
When the app works, it is really useful. Half the time the app will not connect to my OT heart rate monitor, which is of course designed for OT software. Trying to use it intermittently over the last year, it is almost always a hassle to get this app to work.
Ultimate Fitness Group
September 16, 2024
Hi there! Thanks for submitting the review and we are sorry that you are having issues with out-of-studio workouts. We suggest you contact our support team so that we can help get this resolved.
Urmila Wadnerkar
Great app, very user friendly interface -- it's easy to find most things without having to read instructions or ask someone. It would be great if adding a non-OTF workout was easier to find, and the heart rate monitor sometimes doesn't pair quickly. I've had a couple of instances when workouts weren't tracked :(
Nate Akemann
App fails to load all the time; I have to manually clear data & cache to get it responsive. It's like they wrote the app for someone with a new iPhone and internet speeds fast enough to play Fortnight in 4K, then handed it off to a 73-year-old Walmart greeter to make it work on a Samsung. It's a scheduling app. It doesn't need motion graphics on the load screen, it needs to remember login scripts and carry cashe info through automatic Android system updates. Incredibly frustrating.
Ultimate Fitness Group
June 10, 2024
We are really sorry for the trouble and we appreciate you bringing this issue to our attention. We suggest you open a support ticket through the app so that we can troubleshoot this issue with you.