Gregory Miller
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The app is only fair. It doesn't track the toothbrush position in your mouth very well, frequently getting "lost" on which set of teeth you're actually brushing. It also occasionally won't connect to the toothbrush, requiring a restart to work and track a session. Update: I try exactly what Oral B suggests in their response every time the app gets lost. It helps a little bit. But, the app position tracking is poor, as reviewed. Based on Oral Bs response, they don't get it.
1 person found this review helpful
P&G Health Care
June 21, 2024
We’re sorry to hear your brush isn't tracking well. To help improve position detection, start with the outside surfaces of the teeth and move from one tooth to the next, letting the brush sit against each tooth briefly, and then repeat this with the chewing and inside surfaces. So we can offer more help, please call us at (800) 566-7252.
Jim Sulfare
You did an upgrade to the app in May 2024, which took the app from awesome to zero. The brush is awesome by itself. Per the app, it doesn't record time correct, buttons are out of format, awards well, and who gets up after midnight to brush their teeth? You can't adjust the app if you have missing teeth. Fire the app marketing team and start over.
1 person found this review helpful
P&G Health Care
June 6, 2024
Jim, we're so very sorry to hear about this. This could be a result of your Samsung Galaxy S23 Ultra not being fully optimized for the app. We'd love to gather some details and assist you with this. Please call us at (800) 566-7252.
Toni Hannula
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Mostly fine app for the main purpose. Tracking accuracy is a little iffy at times. History shows all brush times as 0. Recent history graph is always empty (possibly because the times are all 0?) Also, there may or may not be / have been something wrong with user accounts and/or logging in on this app. (Currently working fine) This platform doesn't allow long enough reviews for me to properly explain myself, so I'll leave it at that...
P&G Health Care
May 17, 2024
We're so sorry to hear you've had issues logging into our app, and would like to help. You will need to create a separate account for our app, however, you can still use the same email address, as they're two different platforms. For further assistance, please give us a call at (800) 566-7252.