Stefan Carlson
Overall this is actually a very good app, aside from needing to buy an Insider's Club membership to unlock some of the basic features like favorite images. Biggest annoyance is when you get notified of new images from a camera, clicking that notification takes you to the last viewed camera, not the one the notification is for. And there's no quick "Clear filters" button on the gallery page to help you out. Little thing, but hopefully they can fix it easily.
8 people found this review helpful
Hi, Thanks for your feedback and for sharing your thoughts on the app. We appreciate your suggestions regarding the Insider's Club and app navigation. If you encounter any challenges or need further assistance, please don’t hesitate to reach out (https://www.spypoint.com/en/chat); we're here to help ensure you have the best experience possible.
Matthew Schofield
Worked some of the time. Finally failed completely on an apparently failed manufacturer-pushed update during low battery or poor connection period. Still using another one, previously replaced for a similar issue but while under warranty. Pictures were good, triggered at distance, app is user friendly, customer service is available although individual tech quality varies widely... but never knew if the camera was going to work, software updates and failure recovery are not straightforward.
SPYPOINT
September 5, 2024
Hello, we appreciate your positive notes on the picture quality, trigger distance, and user-friendly app. Your experience is important to us,and we regret the difficulties you faced.We will escalate your concerns to our expert team, who will reach out to you directly to address your concerns and provide the support needed to improve your experience
Erica Huggins Vogel (Erica Huggins)
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Summer 2024: I just reactivated my cameras for the fall and I'm still having the same issue with the app not showing my four different cameras on the home screen. Fall 2023: Currently having an issue where I can't select the different cameras I have. Gives me an error screen. Also after replacing the batteries in all of my cameras, two of them stopped working after a few days. I can't see the camera status through the app at all.
2 people found this review helpful
SPYPOINT
September 2, 2024
Hi Erica, Thank you for updating us. To address the ongoing issues with your cameras and app, we need to investigate further. Please reach out with your camera details and any relevant information so we can diagnose and resolve the situation effectively. Please contact us at 1 888 779-7646 or via https://www.spypoint.com/en/chat so we can connect.