That One Meme Lord
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Hi, I really loved my Smart Streamer remote when it was working! I had no issue with setup until I bought another one for my other TV. Tried to connect it with "add remote" button and now it is stuck saying "try again later" everytime I connect my new remote. Had to restart, uninstall and reinstall. No luck. Not to mention my other remote is gone without a trace from the app. UPDATE: Support answered promptly and resolved the issue in 1 day! Love my remotes! Thank you!
Universal Electronics Inc.
April 2, 2024
Hi! We have updated some things on our side, could please try once more? If it's not working for you feel free to reach out to our colleagues at 855-716-2573 (TOLL FREE) or email us at urcsupport@oneforall.com. Sorry for the inconvenience!
Mike Finkel
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The app does not work. I have tried multiple times to add my Sony TV and all I get is an error message asking me to try again later. Really??? EDIT: I don't like giving up, so at your suggestion I tried again tonight. A firmware update appeared on my phone and I did that. Then everything connected, albeit very slowly. I am now happy, I had high hopes for this remote and I hope it works for a very long time. Thank you all for your follow-up too!
Universal Electronics Inc.
March 15, 2024
Great to hear it worked this time! We have identified the problem and are working on a fix. Thanks again for reporting the issue, this helps us make the experience better for everyone and apologies for the inconvenience.
Kevin Traub
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connectivity still not good. still can't reliably find the remote. why not use Bluetooth for programming instead of BLE? I understand BLE supposed to be less trouble to pair, but if it doesn't find the remote what's the point? Also, when you add the fourth device it messes up the programming of the first three. I was able to configure a TV, a set top box, and Google TV, but when I added my receiver it messed up the programming for the other three devices.
1 person found this review helpful
Universal Electronics Inc.
March 5, 2024
Thanks for your feedback. The device setup issue should have been fixed and we are working on the upcoming remote firmware update will address the connectivity issues. You can reach us at 855-716-2573 (TOLL FREE) or email us at urcsupport@oneforall.com.