CSOB SmartToken

ČSOB Slovensko

About this app

SmartToken is a mobile banking application designed for ČSOB clients,
as a two-factor authorization (2FA) app, which is used for electronic signature and client login in ČSOB electronic banking services.
Each generated code is unique and its validity is limited in time.

The application must be activated before first use. For activation you need a identification number, PIN and unique activation key from an SMS, or obtained through a branch or CSOB Infoline.
An internet connection is required to activate the application. After aktivation can also be used as offline app.

Never provide the generated codes to other persons and do not enter them into websites and applications that do not belong to ČSOB. The Bank will never ask you to send or notify the code generated by the SmartToken application or other security codes.

For security reasons, this application does not work on root or otherwise modified operating systems and devices.

The application is supported for phones with OS Android 9.0 and later. For Android OS 5 to 8.1, is an older version available, without further support and updates.

The application is available in English and Slovak language.

© 2020 ČSOB Slovensko

Ratings and reviews

Good app. However, in order to activate it, it is required to call the customer service and get an activation code. The problem is that almost no one speaks English, and the agent always says that an english speaking colleague will call, but no one ever does. I tried several times. The process should be automated. Really frustrating and tempted to cancel my csob credit card once and for all.

I tried to pay online only for the transaction to not appear for confirmation. I tried to redo the operation but instead got a notif for the old transaction, which was marked as invalid and the new transaction nowhere to be seen. I have no idea what happened but this application royally sucks from the get go. You should reconsider the team who came up with a standalone application for confirming transactions instead of implementing it into the general one 😑

The application sometimes accepts biometrics, sometimes don't. The push notification doesn't work reliably enough, do half the time I need to open the app manually to see the transaction to authorize only to receive a push notification 10 minutes after it was approved.

What’s new

Preparation for the new way of activating SmartBanking
Prepare for signing items in the new Business Banking
Change in the authorization of card payment via the Internet
Target SDK: Android 14