
GeorgeandSpaz Williams
Over half of the functions in the app say "Something unexpected happened. Check your internet connection." Nope, connection is just fine for every other app. Gaslighting by EA for something broken in their app. Couldn't even charge through the app. Had to start the charging on the station and NFC tap the phone for Members to get it to register our account and thus use our free credits.
16 people found this review helpful

Tracey Powers
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Nearly every time I try to charge, something is ALWAYS broken requiring a phone call to support. Yesterday, the app refused to use the same credit card that has been linked with my account for years. I called customer support and they blamed my bank. I called my bank and they said there's nothing wrong with my card, but that EA thinks I have an invalid expiration date. I haven't changed ANYTHING in my EA account, and somehow randomly, my CC info is bad? I checked, the info in the app is CORRECT.
51 people found this review helpful

brandon geraci
The estimated time to charge from 20% to 80% was long enough for me to grab food, so I stepped away. While I was gone, a charging error occurred. Your app never alerted me—I only found out because my Ford app sent a notification. When I returned, I discovered I'd been charged an idle fee, even though my vehicle wasn't actually charging due to the error. Why didn't the system attempt to renegotiate the charging session? And why was I billed an idle fee for time spent not charging?
1 person found this review helpful