
Suzanne Roussin
Meh. Not bad, nothing fancy. Limited options. But it's good for what I need to do, which is automatically transfer money to my Marcus savings account from an external bank's checking account every month. Glad you increased the interest rates for my savings accounts. I'd rather have competitive interest rates than a fancy app. As long as the app isn't buggy, which it's not, so I'm good.
18 people found this review helpful
Goldman Sachs
April 5, 2023
We certainly appreciate you taking the time to share your feedback, Suzanne. We'll be sure to share this with the right team.

Pranav Agrawal
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One of the worse accounts in terms of app, site, and general process. Eg. I made a transfer to another account after verifying it. They blocked that transfer, and didn't even let me know. I got a call once that I couldn't pick up. They didn't call back, leave a message, send an email, nor a text. I waited for the funds to show up. When I called they told me they put my account on hold! Also, they send you a passcode and ask you for it on the call. Anyone can pretend to be them and take that code
17 people found this review helpful
Goldman Sachs
April 22, 2024
We apologize for the inconvenience this has caused. Marcus takes your privacy and security very seriously and in doing so we have certain procedures in place. Your feedback has been forwarded along to our team.

PJ Ryan, LCSW
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Mediocre app. Can't set alerts when card is used. Takes too long to do anything. Has repeatedly made double payments due to slow actions. Payments usually go through but rarely get confirmation. I only know my bill is paid when it comes out of my bank. Lastly, the devaluing of points means I don't earn as much discount on a new car as fast as I used to. Will cancel card as soon as i buy my next car (problem with bank/GM, not specifically the app).
39 people found this review helpful
Goldman Sachs
December 23, 2022
Hi there. We're sorry to hear this! Please know that your feedback is important to us, and will be passed along to the right team.