
Tho Nguyen
The app worked great with just one Frame under my user account, but I couldn't add a 2nd Frame. I chose the "+ NEW FRAME", "It's for me", "IT'S POWERED ON", then it stuck keep doing "Pair with Frame Now you need to connect your frame to WiFi. Enter in the numbers that match those displayed on your frame. Looking for your frame." The app didn't recognize my Aura Aspen was already connected and doing picture slideshow. I tried both WIFI 2.5ghz and 5ghz, even Hard Reset, but same problem!!!?
Aura Home, Inc.
May 12, 2026
Hi Tho Nguyen,
We really appreciate you taking the time to write your feedback. We're sorry you're having trouble with your frame connecting to WiFi. Please don't hesitate to reach out to us directly: https://auraframes.com/help-request.
Best, Aura Customer Care

Martha Ali
Beautiful frames that holds all those special and wonderful memories. It's easy to use, lots of options price wise, family and friends can share photos to your Aura frame and of course it's all controlled by you. Bought a couple of frames for family members at Christmas and I can tell you, it was worth it! No regrets. Also, their customer service is just awesome. Thanks 👍😊
1 person found this review helpful

Jamie Timon
If you have an android phone and want to set this up on your work's Wi-Fi and they require you to log in (what they call a captive portal web page), then you are going to be real frustrated because the only way to get the frame connected is using their iOS app. this functionality has been missing from the android app for over 2 years!!! That's terrible customer service and just lazy.
7 people found this review helpful
Aura Home, Inc.
March 25, 2026
Hi Jamie, we really appreciate you taking the time to write your feedback and to tell us about your experience. We will consider this for future improvements. If there's anything else we can help you with please don't hesitate to reach out to us directly: https://auraframes.com/help-request
Best,
Aura Customer Care