GTL | GettingOut

Viapath

About this app

GTL’s GettingOut mobile app is rooted in the power of relationships. It provides simple and reliable communication between inmates and their family and friends -- allowing them to stay connected, even on the go!

With our free mobile app, you can easily make deposits, send and receive messages with our new and improved messaging feature, send photos and videos (select facilities), manage contacts and more. Download the GettingOut app today!

We're constantly trying to improve our GettingOut Messaging App and we value our customer feedback. For customers who wish to leave reviews, we ask that you provide as much detail as possible in order to help us assess any issues you may be having. If you have feedback you'd like to share directly with our Product team, please email us at: [e-mail]. We'd love to hear from you.

Ratings and reviews

Terrible app! I deposited $10 but when I'd try sending messages insufficient funds pops up. Called customer service & got that taken care of, then I had issues sending pics. Five out of 9 pics didn't go thru and it says "Denied: StatusesSyncServices"...but best believe I was charged for sending them. That was a few days ago. Now I can't send pics at all. There's no need for GTL to fix the problem because there's no competition, so they know we'll just deal with it. Smh.

Installed the app, put all the personal information in, verified everything they asked me, signed my life away, got logged into the app. Found the inmate, typed - sent a message and that's when it informed me that I needed to deposit money. Understood, makes sense, no problem. Click on the deposit button goes to the screen where it looks like it's trying to load something. But that's it, never loads. Waited 2 days, same result. App doesn't work.

Not only was the sound and viewing qualities very poor. But you have to download two apps, which honestly does not make any sense and is very confusing to use. On top of it they do not send alerts or messages about any changes to another application. I requested a refund for the amount remaining so that I can input it to the other application, and said they were unable to. Ultimately keeping the money to themselves. If I could give this app one star I would.

What’s new

- Bug fixes