GTL | GettingOut

Viapath

About this app

GTL’s GettingOut mobile app is rooted in the power of relationships. It provides simple and reliable communication between inmates and their family and friends -- allowing them to stay connected, even on the go!

With our free mobile app, you can easily make deposits, send and receive messages with our new and improved messaging feature, send photos and videos (select facilities), manage contacts and more. Download the GettingOut app today!

We're constantly trying to improve our GettingOut Messaging App and we value our customer feedback. For customers who wish to leave reviews, we ask that you provide as much detail as possible in order to help us assess any issues you may be having. If you have feedback you'd like to share directly with our Product team, please email us at: [e-mail]. We'd love to hear from you.

Ratings and reviews

WORST MESSAGING APP EVER! It constantly stops working, to the point that I have to uninstall and reinstall it just to get it to stop giving me an error. Be careful! When you try to add money for messages, it will just go to the inmate instead, so you still can't message or get a refund. It frequently glitches and deletes the message you're typing so you have to start over. I had $10 on my account still, went into it the next time, it said I had a $0 balance & had to add$ to send messages again.

Terrible app! I deposited $10 but when I'd try sending messages insufficient funds pops up. Called customer service & got that taken care of, then I had issues sending pics. Five out of 9 pics didn't go thru and it says "Denied: StatusesSyncServices"...but best believe I was charged for sending them. That was a few days ago. Now I can't send pics at all. There's no need for GTL to fix the problem because there's no competition, so they know we'll just deal with it. Smh.

If you try to deposit money into your friends and family account and get an error to contact customer service, there is a workaround. Go to their website, click the "deposit" button, continue as guest (do NOT log in), then fill in your information. Make sure your phone number is correct. But that has been working for me. The app has some issues with crashes, messages don't save drafts, some video messages are cut to 8 seconds, it's difficult to select older photos, but overall it does the job.

What’s new

*Improved and simplified deposit process
*Info tab and notifications
*AI messages moderation for faster approvals (at select facilities)
*Design updates
*Performance improvements and bug fixes