GTL | GettingOut

Viapath

About this app

GTL’s GettingOut mobile app is rooted in the power of relationships. It provides simple and reliable communication between inmates and their family and friends -- allowing them to stay connected, even on the go!

With our free mobile app, you can easily make deposits, send and receive messages with our new and improved messaging feature, send photos and videos (select facilities), manage contacts and more. Download the GettingOut app today!

We're constantly trying to improve our GettingOut Messaging App and we value our customer feedback. For customers who wish to leave reviews, we ask that you provide as much detail as possible in order to help us assess any issues you may be having. If you have feedback you'd like to share directly with our Product team, please email us at: [e-mail]. We'd love to hear from you.

Ratings and reviews

Terrible app! I deposited $10 but when I'd try sending messages insufficient funds pops up. Called customer service & got that taken care of, then I had issues sending pics. Five out of 9 pics didn't go thru and it says "Denied: StatusesSyncServices"...but best believe I was charged for sending them. That was a few days ago. Now I can't send pics at all. There's no need for GTL to fix the problem because there's no competition, so they know we'll just deal with it. Smh.

The messaging app seems to be the most effective at getting through and having communication. Everything has to be approved, but you can upload pictures, and even send videos. The phone system however has difficulties. If you don't answer and choose "0", you will be disconnected. If this happens twice in a row, then no call can be made to the same number for 48 hours. Sometimes for no reason it switches to Spanish, which I don't speak, and then it's very confusing but I just remember to hit 0.

The app keeps telling me my incarcerated loved one has been released... he only went to work release. It boots us both out numerous times throughout the day. Dont even get me started of how confusing it is since theres 3 separate business and customer service departments on one page, so you call the wrong one pretty much guaranteed. telemate, is separate from gtl. Those are both separate from the other advance pay or whatever its called. The website kicks you to another website...

What’s new

- Bug fixes