
Shakir Gour
I recently used this app for an international money transfer, and the experience has been extremely frustrating. Initially, the transaction showed as "Completed," but after about an hour, the status changed to "Failed." The app now shows that the amount has been refunded to my account, but I have not received the money yet. This delay is deeply concerning, especially because my family urgently needs the funds. my money is stuck, and I’m left helpless during a critical time. what I do
44 people found this review helpful
Algento Cloud Computing Limited
September 1, 2025
Sorry to hear that. We’d like to understand what went wrong so we can make it right — please email us at customerservice@botim.me or message us on our verified Facebook or Instagram pages (Mon–Fri, 9 am–6 pm) with more details about your transaction, and we’ll do our best to help.

Ganesh Ravichandran
worse costumer support ever, when I have a issue with my money transfer I contact the botim care in the app and it's only a bot u have to pass through some FAQ to reach reply system still you can't connect to the agent. if you didn't type within some time limit the chat will start from the beginning so I ended up explaining my issue twice. still my issue not solved the bot suggested me to contact customer service. when it says this word.i don't know how to describe.

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VERY BAD app. There is too much echo while speaking. it's the most BAD calling app in the Play Store... Voice quality is extremely bad unless you restart your phone for every call on Botim, keep freezing, and automatically switch off in every call... never rings unless the caller from the other side sends you a message on another app to tell you I am calling you !!!
1,142 people found this review helpful
Algento Cloud Computing Limited
August 15, 2025
Sorry to hear about your experience. Echo, freezing, or missed rings aren’t expected — they can be caused by device or network settings. Please try clearing the app cache, updating to the latest version, and checking app permissions. If the issues continue, email customerservice@botim.me with your device details so we can help.