Chen Gong
#GUG53Y BXKFGA They only charge money.They leave my mom and son one night on Shanghai,notice flight has been cancelled in next morning.They refuse to reply, help or refund, which has constituted a fraud. I have been reported on 'reportfraud.xxx' 疫情期间买的,人到半路,等了一晚,早上通知取消,只能原路返回.申请取消,但app上的取消按钮已经被移除,没有人工,只有一通知,说任何疫情期间延期的机票都可以取消,请耐心等待3个月.之后陆续给它们发了很多邮件,没人回复,没有任何客服,已经过了10个月,769.25dollars就这样被黑,已在app商店递交诈骗投诉,也在reportfraud网站上投诉,有空还会继续找渠道投诉.另外,疫情这一年里,app的面板修改的非常频繁,移除取消按钮,移除在线客服通道,移除订单历史页面.只允许你花钱,其他不让你做.
We're sorry to hear that your experience with Hopper was less than satisfactory, as this is certainly not the kind of experience we wish for our users to have. Would you mind please updating your review to include the Hopper confirmation code for your booking? We would be happy to investigate your case further.