The app has a major issue...it will display the wrong hotel. I noticed this when tapping on a green marker for a hotel in the map view of New York City, so the hotel I want to view or book is shown in quick view, but then when I select that hotel from the quick view it will display a different hotel on the next page. For example The Skyline Hotel in Hell's Kitchen will jump to The Roosevelt Hotel when I try to book a room with the Skyline hotel. What this means is that some hotels cannot be booked from the map view at all. Oddly it is almost always The Roosevelt Hotel that is given instead of the proper one.
Ok so I book a room no problem. I look to see if my reward is added. NO! IT WASN'T! I call get hung up on! I call back ask for supervisor. Sounds like the person that hung up on me! I ask for my reward they say I used the coupon that says TAP HERE TO COPY so if you use it you dont collect a night! I say there are no Terms and Conditions that state that. Wheres my reward she said she can't put it in. Crap!
I used to love this app, but after the first mistake, okay fine. They never sent our reservation to the hotel so we had issues checking in. But, after being charged 3 times of $300 + and $400+ that was it for me! I called them and they had horrible customer service, even hung up on me twice! I still have yet to hear back from them from these 3 random charges on my account. Luckily, my bank could help me and get my money back!
Great application i have come across, covers all major countries has some really nice deals cheap and expensive places covered filter option is great payment is secured policy and details of hotels provided accurately will also use this app as 1st preference also great rewards and discounts.
what a SCUM ! don't use their reward program, booked 10 night get 1 night free! let say you booked 9 night so far, if you haven't booked in 1 year, you lose all those 9 night you collected! better just search internet and get 10% off instead!
I went to a hotel website and saw that the hotel I looked for on here was $150 more than what the website was saying. I thought this was suppossed to save money... not break people.
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