Overall good app, made booking relatively easy. Only issue I have is being constantly logged out and not being able to access one of my booking info (it said "try again later", even a month later). Would like the option to message representatives through the app as calling a 1-877 number while abroad would cost us a lot of money anyways.
I am really surprises from your VIP treatment for your customer. As this is my first reservation with you and I faced a problem in no time I called your customer service and they solve my problems immediately .very professional job and caring about the costumers.thankyou so much for your concern and care. Sure I will be your always client.
I've used this app a few times, most recently overseas in Portugal, it worked just as well over there as at home. The app provides all the hotel details I need and so far I haven't had any negative surprises. I recommend it. The deals are great too!
Customer service sucks! I booked a room at Niagara falls, everytime I refreshed the page, the prices rose $80. Also I SPECIFICALLY asked for a fallsview view and when I got there they got me a city view room. I called to change it and they required me to pay $220 extra, which is a one night price, AND what's worse is it was $80 more than what the actual hotel required us to pay when I asked the front desk. Screw this app and it's services.
Convenient, however price sometimes more expensive than walk in. And Hotels info may not be accurate. Also, when I purchase multiple rooms, the app indicates that I'll get 1 free night. I should get the same amount of nights as the nights I book not just 1 nights right. Very confusing.
Worst customer service..you spend time collecting rewards and they will expire them on you without any notification. I could have used booking or other apps that had better deals but picked this one for the rewards..and now they are gone without any notice...what a scam
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