Excellent Customer Service A glitch led to my being double charged by both their system and the hotel. After a short conversation with a very helpful rep, they refunded the full difference and promised to patch the system to avoid it in the future. I highly recommend both their service and app, and look forward to doing business with them again.
8/20 issues The app no longer works, I've uninstalled and reinstalled but it still says there's no connection with full service and WiFi. I had to call to book but lost the app discount that I could have used if the app worked. This was the Best booking app before the update
No cancellation on App? I am very annoyed I cannot cancel my reservation on the app. Maybe I just don't know how to do it yet but it's very frustrating. I I had to go to my computer to do it. Update: App keeps offering me discounts 12 hours AFTER I reserve my room, back to 1 star.
It's nice to get something back... Hotels are ridiculously expensive so getting a night for free every 10 stays is better than nothing, which is what you get with other sites. I generally have no issues with this site-their customer service efforts are commendable. Recommend.
Hit & Miss Prices always seem to be the best, but once I enter my travel dates and the hotels come up, about half of the results say the hotel is not available for my travel dates. If these hotels aren't available during my listed stay period, why do they show up? Very frustrating...
Impressed I'm impressed. Can't really say anything bad only once or twice I've had a problem. The only thing bad that I can say is the emails that I get from you confirming the bookings aren't encrypted. Maybe try harder with making it more secure. Otherwise I'm happy with the speediest of everything and getting back to me right away when I had to cancel.
• New personalised home page
Your home page now shows you the information you need. About to head off on a trip? We’ll show you all the details about your hotel. In the middle of planning? the home page will show exactly where you left off, no matter what device you were on before. You can also see all this even when you’re offline.
We’ve also fixed a few things to improve your experience and help the app run smoothly.
Amazing hotel deals for tonight + no credit card needed on selected properties!