pay careful attention to the rewards. most recently I did not receive credit for 4 nights and now I'm going to have to call in to get this straightened out. I dislike being cheated whether it's intentional or not. hotels dot com is going to have to earn my trust back if they want their stars back. in the meantime I'll use booking dot com for my business travel until this error is resolved.
Customer service is horrible! They charged my card 4 times for a total of 431.00 and no confirmation of the transaction. I have been on the phone for almost 3 hours, 3 hours! They have still not fixed the problem or refunded my money. The bank is going to charge 50.00 dollars per transaction to stop payment. This is going to cost 200.00 dollars to fix and still don't have a room.
Maybe in bad financial shapes Rejected the best price guarantee for no valid reason. kept pressing them for answer. i Cancelled and make the identical booking and they match the price. Go to show they are deliberately rejecting the 1st booking. Might be in bad shapes and trying to cut costs. Avoid making long term booking, you never know when it will collapse.
Life is just that simple Where have you been all my life? Please walk with me, Remember travel agents? Long lines at hotels and airports? You have added hours, days, if not months to the time I spend with the pleasures of travel.
Confirmed Bookings DO NOT SAVE Search and bookings work fine but confirmed booking have to be looked up every time you log in. Still need to pack paper disappointing. Fix so confirmed bookings save and 5 STAR rating
I find this app great. Good locations at good prices. Only quibble is, if you cancel a room reserved with your free night, it's a long process to get your night back.
We’ve fixed a few things to improve your experience and help the app run smoothly.
Best travel app for hotel & home reservation deals for your vacation trips!