Ethan Matlala
In the recent update, what triggers the blank overlay screen with the message "This screen is hidden to protect your personal information"? This is shown immediately upon entry into the app, and sometimes right after clicking any of the buttons on the login screen. It consistently does that everytime never allowing me through, the only hack to accessing the app is through rebooting my device and that's frustrating. I am running the app on an Android v8.6.0 device. I hope this gets fixed.
6 people found this review helpful
Capitec Bank
14 October 2024
Hello Ethan. Thank you for bringing this to our attention. Please try the following: Switch between data and Wifi, free up some of your phone's memory, restart your phone or lastly, delete and reinstall the app. Please contact us on WhatsApp at 067 418 9565 and type ‘chat to an agent’ if the issue continues. Or you can call us at 0860 102 043.
zee dlomo
Giving the app a 2 star review to get your attention. I've been using the app for years now, and I'm pretty happy with it. However, I've had this one issue for years now. The "Recurring/ Future dated" option doesn't work. Everytime I click on it, I get a "Something went wrong..." error with a ticket number, but it never gets addressed. This has been going on for at least the past 2 years now. Are you guys planning to ever fix this bug in the app? Will update my review once the bug is fixed
121 people found this review helpful
Capitec Bank
2 October 2024
Hello zee. We're sorry to hear about your app experience. Please contact us directly on our official WhatsApp number on 067 418 9565 in order for us to assist you. You can type 'Chat to an Agent' to chat with an agent or alternatively contact us on 0860 102 043.
Rudi Britz
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Great app, one of the best! But there are a few issues that is either nonsensical, and/or frustrating. Firstly, the popups... Ugh get rid of them!! If you want to keep the popups, then give us an option to disable them. They're annoying and I never read them! Secondly, the app defaults to messages after signing in, why!? It should default to the home screen! Lastly, another nonsensical feature (or bug?) is that the app focuses optional input controls after tapping pay.
284 people found this review helpful
Capitec Bank
7 November 2022
Hi Gunzton, we are sorry to hear about your challenges with the App. Our aim is for the App to be user friendly for all clients. We would like to take a closer look and offer troubleshooting steps. Please inbox us on Facebook or DM via Twitter, so that we may best assist.