Bolt: Request a Ride

Bolt Technology

About this app

Use your smartphone to order a ride, get picked up by a nearby driver, and enjoy a low-cost trip to your destination.

Why choose Bolt?
• Get a comfortable, low-cost ride.
• Fast arrival times, 24/7.
• See the price of your ride before you order.
• You can pay inside the app (Credit/Debit/Apple Pay).

Easily request a ride with the Bolt app:
1. Open the app and set your destination;
2. Request a driver to pick you up;
3. See your driver's location on the real-time map;
4. Enjoy the ride to your destination;
5. Leave a rating and pay.

Bolt features that require the app to stay running in the background:

• Emergency assist: Riders can quickly and discreetly alert an emergency response team with our in-app Emergency Assist button. This also notifies our dedicated safety team, who will make an immediate welfare call.
• Audio trip recording: Allows riders to trigger an in-app audio recording if they ever feel uncomfortable during a ride.
• Private phone details: When a rider makes a call via our app, the caller’s phone number remains hidden.

*We're dedicated to fostering greener cities, which is why we're continually looking to increase our lineup of electric and hybrid cars in our car-sharing offering, Bolt Drive. You can also rent Bolt scooters and electric bikes via the app.

Our mission is to make cities for people, not cars. We're doing this by bringing fast, reliable, and affordable forms of transport to millions of people around the world, while also helping millions of drivers support their families. The next time you need a ride, take a Bolt!

Bolt is available in 50 countries and 600+ cities around the world.

*Bolt car and scooter rental options differ by location. Check the app for availability in your city.

Earn money driving with the Bolt Driver app. Sign up at https://bolt.eu/en/driver/

Questions? Get in touch via [e-mail] or at https://bolt.eu

Follow us on social media for updates, discounts and offers!

Facebook — https://www.facebook.com/Bolt/
Instagram — https://www.instagram.com/bolt
X (formerly Twitter) — https://twitter.com/Boltapp

Ratings and reviews

Our driver was great. However, unlike other such apps, I didn't receive an email after the ride asking if I would like to tip him. It turns out I was supposed to tip him on the app during the ride. It would have been good to know this. I apparently could have tipped him after the ride, but I opened the app once too often, and now I can't tip him. So the driver gets a 5, and the app gets a zero.

After all the time wasted and prices changes, it's cheaper to just take a meter taxi or use another app. I spent 2 hours trying to book a taxi. One credit card charges 6 times, another charged twice, no taxi ever booked. By the time I was finally able to confirm a taxi, the price has doubled, plus I had to pay highway tolls since now I was very late after hours of trying to get a taxi. Customer support is all AI so no way to get any help or answers, just unrelated form responses.

My 1st 2 orders, the driver was not at my pickup location. I texted the first driver who told me he couldn't get to my location and that I should go up a ramp. I had no idea what ramp he was talking about, and where I was had a lot of taxis, cars, and city buses. Note, cancelation fee was about the same as the fare, so I realized the scam. He gets paid the same to not pick me up as he would to pick me up and do the ride. Next day, similar thing. Text time, I chose a higher fare, it worked.