Вячеслав Быков
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after the update, the app looked terrible upd: Yes, you have updated the app and well done. but with the new version, you have made the application completely dependent on your servers. this causes a lot of bugs, for example, notifications come only when connected to the Internet, or to just log into the application I need to turn on the Internet. Are you out of your mind? It's just a pet record app. And it was, but you broke it.
9 people found this review helpful
Dear Вячеслав, thank you for getting back to us. The purpose of making the app online is to prevent data loss and enable access to your data from any device at any time without having to download everything the beginning. We would love to hear from you at support@11pets.com so we can further discuss this and figure it out.
Erica Popelka
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I used to love this app SO much. It was seriously my go to for everything with my pets. One of my favorite features was tracking supplies and it would give me an idea of when I'd run out and need more. Thar doesn't seem to be a feature of the new app at all. The new app is so much harder to navigate and not near as user friendly. It doesn't add records to the right pet and is frustrating to use. This app used to be so much more than any other available app. I'd love the old app back!!
11 people found this review helpful
Dear Erica, thank you for reaching out. We understand that the transition from the old to the new app is not the easiest and our early versions made this even harder. We are constantly working on the app, improving the overall experience of our users and introducing new features. Please contact us at support@11pets.com so we can further assist you.
Azim Husain
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Edit- months after disastrous update it's still massively overly complicated and difficult to follow. Why have you over engineered the app with no attention to intuitiveness and user experience?! Edit2 2 July. This app doesn't even notify me any more and I'm missing medications. It's gone from an inaffective app to one that's darn right dangerous to rely on.
8 people found this review helpful
11 Pets Ltd
29 August 2024
Dear Azim, our team has managed, after the disastrous initial updates, to take care of all reported issues. Notifications for medications and all other categories are working. We would love to hear your feedback now at support@11pets.com.