Emily Wright
I applied for this with ease. Simple steps to follow and a few personal questions to answer, then enter payment. Self-portrait with a phone camera was easy, as long as you line yourself up in the shadow outline they provide and make sure to have a plane solid backdrop and don't smile, it accepts image. I was approved and issued in two hours!!! Easy steps. Pleasant experience.
10 people found this review helpful
A Google user
Scanner is not very good, fussy even with a good camera in reqsonable lighting. App repeatedly crashed on 2nd scan attempt. Repeatedly misscanned an 'H' as an 'M' but doesnt tell you that youll be able to manually correct the name later if it misscans. No ability to preview the photo taken, or to retake the photo without restarting the whole process (and then crash the app on scanning). Otherwise ease enough to use....
16 people found this review helpful
Hi Chad, thanks for your feedback. We are working on improvements to the app which should address some of the points you raise. We hope to include these in a release very soon. Enjoy your visit to New Zealand.
Joseph Monaco
Didnt run into any major issues when using this app. It scanned my passport without any issue once I lined up the bottom bar of the passport as shown in the app. The photo taker was a little hard to use by myself because it needed to be so far away from my face to get the shot right. But, it does tell you what you need to change to line up the photo correctly. Once I submitted the application, the approval process took less that 2 minutes.
17 people found this review helpful