
Amy Pilgrim
Here we are Christmas morning and 3 hours later still no confirmation sent to our email or spam box. My son can't play with it. We've contacted support and have heard nothing while another company for a different toy has gotten back to us already. This game is being sent back to Amazon and I'll be writing a bad review there also. You all should be ashamed that you haven't addressed this problem already. I don't recommend this company to anyone and will not being buying anything further.
7 people found this review helpful

Meagan Molin
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I've read so many reviews about the confirmation email not working, but I didn't have any problem with it. I got the confirmation email, and downloaded the appropriate app for the kit (science lab). We haven't done any of the experiments yet but we're testing out the VR. It's pretty cool. I thought I had an issue with the volume before, but I changed the setting and it's working just fine.
1 person found this review helpful

Frank Visca
No confirmation email ever comes. So you cannot even use VR. TERRIBLE. You can download app, you need to register in order to use VR, you need an account. When you try to create an account, it sends you a confirmation email to verify so you can begin. No verification email ever comes. So, you cannot use it. Very disappointed 8 year old on Christmas. You guys suck. Like 2020 wasn't bad enough, you lazy programmers can't even fix this, and now my daughter's Christmas is terrible too.
7 people found this review helpful
Abacus Brands Inc.
December 27, 2020
Frank we don't suck. There's a skip button, it's not mandatory to register. The parent portal app gives you reporting on your kids progress but the actual game runs on a different app so just skip this setup and move on to download the corresponding app and you'll be off to the races.