MGB Health Plan Member

Mass General Brigham Health Plan, Inc.

About this app

Mass General Brigham Health Plan members can easily manage their health care on the go with the MGB Health Plan Member app.

With the MGB Health Plan Member app, you can:

Track your cost sharing and claims
• Check how close you are to meeting your deductible and out-of-pocket maximum
• View the status of your claims and any cost sharing you owe

View your plan information
• Check your plan name, member ID number, and date your coverage started
• Find out what your cost sharing will be for different services

Access your digital member ID card
• Access your member ID card anywhere you go
• Print or download a copy to show your provider

Search for providers and hospitals covered by your plan
• Find urgent/emergency care, behavioral health providers, and more
• Get directions and call providers
• Estimate and compare costs for different services

Find and select a primary care provider
• Select and review your PCP
• Change your PCP or find a new one online

Easily review and submit your reimbursements
• See what reimbursements are available to you
• Submit your reimbursements directly in the app

Easily contact Mass General Brigham Health Plan' customer support
• Our Customer Support team is friendly and knowledgeable
• They can help answer questions about your plan, in-network providers, and more

To log in to the app, you must first create an account using your member ID number. You can find your member ID number on your Mass General Brigham Health Plan member ID card below your name.

Ratings and reviews

Probably one of the most useless apps I have ever used. I gave it 2 stars since I ran into 0 bugs. Several problems. The letters are too small and are hard to read. The background color doesn't help much. To keep the login values, the prompt is too fast, and I tried several times to catch it. I can get the information on claims elsewhere since AllWays is my secondary insurance. If this app provided primary insurance payments, it may make me reconsider removing the app from my phone.

Looks nice and new works great... But like the other guy said stuck running around in circles trying to register with the app.. I agreed to the agreement and it still just jumps you back to the home screen and when you try to login it says some type of error but won't show you what error..

Cannot use app to search for providers or even browse categories of providers. Only useful for checking deductible/OOP for the year, which is basically useless.

What's new

Update the app to access these great new features:
-Performance improvements and general bug fixes.
-Usability, scalability, and security enhancements