Vianet

Vianet Communications Ltd.

About this app

Vianet Mobile App is a self-service tool for our Customers.
Vianet Mobile App allows our customers to manage their services, request for support, renew and make payment, order ViaTV, refer to get rewards and much more.
Here are what you can do with Vianet Mobile App and why it’s essential for Vianet customers:
Easily reach out to us for query or support:

- Create a ticket, view status updates and chat with our customer care team

- Check your connection status to check your device status, account status, optical power and incidents


Receive quick notifications from Vianet:

- We notify customers using Vianet App regarding any network issues, maintenance, expiry alerts, offers and more. Download the app to stay connected with us.


Get rewards:

- You can easily refer using the app and get rewarded for each referral

- You can use the app to claim or use your reward points.

Easy Billing & Payment:

- View pending or past bills

- Pay your bills online

- Renew your services with a press of a button


Manage your account details:

- Stay on top of your expiry date and package details

- View your data usage

- Update your contact information

- Upload your necessary documents


Control your service:

- Control your WiFi Router settings such as changing password, monitor the

devices connected to your WiFi, change your WiFi Channel and much more


Manage Accounts:

- Add, edit and delete multiple accounts and view multiple service status using same platform via switch user feature

Ratings and reviews

It used to be good, and the service was reliable, but in 2082 it started failing frequently. They now charge extra for almost everything, and the constant fiber breakage issues never seem to be resolved. Within one month they have come to fix the router for 3 times and said connector should be replaced each time and i paid 150 for that each time and On top of that, the maintenance staff are rude. Once my current internet plan ends, I will never use this ISP again.

It is one of the worst internet i had ever used they don't care about costume care and time its been a month they haven't solve my problem i am calling them continuously to come and check my internet its not working and they haven't come till now. Not one or two day its a month.

Very disappointed with Vianet’s service. My issue has been pending for 4 days without any follow-up call or message. Instead, I had to call 5–10 times a day, only to deal with rude customer service agents who even hung up on me while I was explaining my problem. This kind of treatment is unacceptable. Vianet needs to improve its customer support and take responsibility for providing timely and respectful service.

What’s new

Safe browsing feature added
Bug fixes and improvements