BeyondTrust Rep Console

BeyondTrust Corporation

About this app

With the BeyondTrust Android Rep Console, IT support technicians can remotely support desktops, laptops, or servers, allowing them to:

• Initiate a remote support session from an Android device without requiring pre-installed software.
• View a customer’s or employee’s screen and control their mouse and keyboard.
• Work on multiple sessions simultaneously.
• Chat with end-users and other reps within a session.
• Invite other reps into a session to collaborate and resolve issues.

Note: The BeyondTrust Android Rep Console works with existing BeyondTrust Remote Support installations, version 15.2.1 or above, that have trusted CA-signed certificates.

Ratings and reviews

There's about a 6% chance that your endless problems with m3t machines can be solved using this app, a 44% chance you'll need to get to your computer since this app on phones almost never responds to commands like F10, that SHOULD bring up login screens but never do, and a 50% chance you're making a trip in the middle of the night because that's when these machines fail, every single night between 10p-2a, no days off. You'll never sleep again. Quit and get a real, decent job. Live better

I was hoping this would replace the desktop client but it does not. First, because I do not get notifications of chat sessions coming in -- no matter what I change in the settings, no sound is given for new sessions. Second, I cannot find an option to chat back when I pick up the session. This app needs a lot of improvements.

Its just meh. The service itself is amazing but the android app is just meh. No terminal access, no file access, hold and drag doesn't work, ect. It seems like they poured their heart and soul into the service which even has an amazing app on linux but they left the android version out to dry

What’s new

Branding update
Pathfinder login
OIDC login
Bug fixes