Jamie Gambrell
This app is awful. doesn't work on 3 different phones. Earbuds pair fine with phone but app constantly crashes, won't connect to earbuds and has actually caused my phone to restart a couple times after it crashes itself. Earbuds are only ok if you can't change the settings or update the firmware. Tried reinstalling, clearing data and cache. Nothing seems to work
10 people found this review helpful
Creative Labs Pte Ltd
April 18, 2024
Thank you for your feedback. If you need technical assistance, please send an email to Creative Technical Support via: http://creative.com/contactus
Quote case id 160859881 for reference.
Miguel Matos
Crashes often, and seems to display incorrect settings before pulling the current settings, sometimes. Missing features (e.g. bass and surround effects) compared to the Windows app which I had to uninstall since it causes a terrible crackling with Windows short notifications. I used to be a fan of creative, my 1995 setup was amazing; crashing and crackling on a creative product is unacceptable. What happened?
3 people found this review helpful
Creative Labs Pte Ltd
November 14, 2023
Thank you for your feedback. If you need technical assistance, please send an email to Creative Technical Support via: http://creative.com/contactus
Quote case id 160804110 for reference.
Stephen Harrah
Really struggles to connect to the new Aurvana Ace 2 TWE. Got it connected once thankfully, which allowed me to do a firmware update. Won't connect again, often gets stuck trying to connect and won't back out. I have to then force close the app and start over. I am not able to adjust EQ or button settings without the app working. I've tried Uninstaller the app, clearing the cache and resetting the earbuds, nothing works.
12 people found this review helpful
Creative Labs Pte Ltd
January 4, 2024
Thank you for your feedback. If you need technical assistance, please send an email to Creative Technical Support via: http://creative.com/contactus
Quote case id 160819259 for reference.