![](https://play-lh.googleusercontent.com/a-/ALV-UjWyrYaEQ4QKccCd0kv1AytnH39utuACw2C8gtgbGKOkKkS4AYs=s32)
Barry Burchell
This app has some great potential. However it definitely needs some improvement. My private rental delivery was delayed because they set it up on a day they don't deliver. I'm getting charged for rides even though I have a subscription. I am constantly having to use a second account because app constantly crashes forcing you to be stuck in a ride you can't use or end, but get charged for. You can't tell if a bike is almost dead before you rent it, but still get charged. Customer service is slow.
20 people found this review helpful
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
Transporter is fun, but the app is not! I was able to unlock a transporter easily enough, but immediately after unlocking, the app closed itself out to display my phone home screen. I rode it for less than 5 minutes, and the widget display was showing that I was still on a ride, but would not let me cancel the ride. The app itself would not allow me to cancel, nor did it give me the option to. I scanned the same transporter to unlock again so that I could cancel it. This process took 10 minutes
37 people found this review helpful
micromobility.com, Inc
November 13, 2019
We have not had this issue reported to us before, and we'd certainly like to work this through for you. Could you share the details at support@wheels.co? And any relevant screenshots would be immensely valuable. Thank you.
![](https://play-lh.googleusercontent.com/a-/ALV-UjVbOEIDjQBZ-KzBCkT-s1LBNtymLtu3_ma-S5Ow_ntjLW41qK4=s32)
Joseph Boucher
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It could be great... but there are a few issues that need to be fixed. So the app doesn't show any of the no-ride zones. It crashes constantly. If you have a subscription with unlimited rides you still get charged for rides. Bikes don't say battery level before you turn on bike. Customer service could be better and faster too. Other than that, the ride itself is much better, faster, and safer than the scooters. I truly hope they fix these bugs quickly because if not they are done for...
56 people found this review helpful