
Tim Kilcran
While the app is running, it blocks all forms of communication. Incoming calls, outgoing calls, texts, and more. It's like the app puts your phone in airplane mode. Note: This happens even if you minimize the app. You have to fully close out of the app to make a call. This is a massive safety concern if an emergency were to arise.
4 people found this review helpful
Lippert Components
July 8, 2025
We’ve heard this feedback and built it into our updates. Our team is focused on making sure those updates actually solve real user issues — including yours. If you haven’t tried the app recently, or still need help, reach us at 877-287-8634 or productsupport@curtgroup.com.

Craig Gould
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I cant connect to my inline ECHO® IN-LINE TRAILER BRAKE CONTROLLER. It wont find the device. I had no problems with the old app last year. I had 6 trips with new trailer last year. I couldn't use the app this year with the first trip. Had to drive without it. June 7th After latest update I was able to find my device, pair it, and load my old profile. I will be ready to drive for my next trip.
10 people found this review helpful
Lippert Components
June 3, 2024
Hi, we apologize for the connectivity issue you are experiencing. Please call 877-287-8634 Mon-Fri, 8a-5p CST or send an email to productsupport@curtgroup.com with details of what problems you are seeing. We look forward to working to get this resolved.

Kari Mortenson
Had an echo brake controller for 2 years. The old app worked great, no issues. This new app is trash. We spent over an hour trying to get the app to connect, did all the toubleshooting steps, and nothing. Had to drive our first trip of the year without a brake controller. After the trip I called the customer service line to try to get help. They said an upcoming update would fix the issue. It's still not fixed - it at least finds the device now, but it won't connect, just sits in pending mode.
21 people found this review helpful
Lippert Components
June 12, 2024
Hello Kari, we apologize for the connectivity issue you are having. Please call 877-287-8634 Mon-Fri, 8a-5p CST or send an email to productsupport@curtgroup.com with details of what problems you are seeing. We look forward to working to get this resolved.