![](https://play-lh.googleusercontent.com/a-/ALV-UjVOA1iay2crF_bU9lvNb23qPBGm7sygCxv_ss82BjkfR4u5u2zL=s32)
Kyra Hollender
I have a hard time getting into this app. It says there's an error and also has said to clear cache because the app has a bug. It's updated fully. This would be a great service if it worked and didn't take at times, days for my loved one to receive my messages and vice versa. They really look forward to hearing from family. I know my loved one gets extremely depressed when he doesn't hear from anyone. At times, 2 to 3 days. We pay good $$ for your service that's not consistant.
91 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjXa8LVlp_VIkVMs40yakAjUC2qclIQ2gXpX4ZJ5f3sC3RUdg3d6=s32)
Kaiti Vibes
It rarely works. Either I can sign in & get told "this person doesn't have this feature" when they do, or the app won't even open. I've cleared cache, I've uninstalled/reinstalled, I've tried opening from my apps & the playstore. Nothing helps. It crashes on the inmate's end as well. Also you only get 160 characters per text which are 10cents per text. Adds up FAST! 160 characters is nothing! This review is 429 characters...
42 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjUxNHHOwp8Xs9QKFWy00qdSyYML3Ar8lO2_j5RYpx1wjX0B2OEj=s32)
Tabbitha Payne
Hardly ever works properly it cost 4 stamps to send a picture and all it is ,is a thumbnail size. Calls do not go smoothly,there is constant static, and buzzing, calls are dropped with no warning. Half the time you can not log into your account,it displays error try again later, and this goes on for days. It kicks you off in the middle of writing a letter and does not save it, tried customer service that is a joke . Sincerely wish there was an alternative
21 people found this review helpful