Flex Touch

Motorola Solutions

About this app

This requires Motorola Flex 6.3 with the 2020.2.2 or later release.

The Flex Touch® app is designed to provide public safety agencies a quick and convenient way to access common Motorola Flex features using a smartphone or tablet.

Personnel with the proper credentials can use Flex Touch to monitor their agency’s calls from anywhere and at any time from the convenience of a mobile device.

Flex Touch allows personnel to search their agency database for names, property, vehicles, and incidents from a mobile device. Personnel can also view Flex Involvements® related to any record. In addition, the module helps promote officer safety by displaying records with warrants or alert warnings.

The user-friendly design makes it easy for personnel to quickly learn how to navigate the app. Flex Touch allows personnel to access real-time call updates by viewing all active calls, call nature, and any assigned units. Each user can customize the list of calls and units within the jurisdiction. Calls are organized by unit status, providing a quick way to see whether officers have arrived on the scene and if a unit’s timer has expired. When a user has been assigned to a call, that information is displayed prominently.

In addition to accessing information, Touch allows first responders to more efficiently complete their work. Users can view call comments and enter their own comments from their mobile device. Using Touch, users can quickly add photos or documents from their mobile device to a record or to a report.

Flex Touch requires that the agency uses Motorola Flex and has already purchased the Flex Touch module.

Ratings and reviews

App is nice for viewing calls and clicking GPS but other than that it's useless. Not enough search parameters. Attachments won't load properly. Can't upload images from phone to incident. Unable to view warrants. Was going to be 1 star but the availability to click address and have it take you to Google maps automatically is the BEST thing about this app.

Used to run smoothly, now it crashes. In the last week it wont even allow me to sign in. I used to be able to manage my call and ignore our dispatch and just do it all myself. Now it routinely glitches and crashes. I'll be half way into a search and it kicks me all the way out to the call list. Needs a lot work.

Need ability to choose port again. Not all departments are able to use port 4443 for various reasons and this is causing poor performance of the app as well as user accounts being blocked for failed log ins. There is no reason why this feature needed to be removed.

What's new

- State Return & ANI/ALI data attached to calls will now appear in Touch if user has appropriate permissions
- Auto-scroll feature: Added the ability to control scrolling for calls comments
Improved behavior for changing the current server during the login flow
- Fixed behavior that was causing some comments to occupy two lines instead of one
- Corrected a bug that was changing the unit's zone after a call was cleared using the Touch app
- General App stability improved