TrueLane by the Hartford

The Hartford Fire Insurance Company

About this app

TrueLane® is a free smartphone app available to auto insurance policyholders from The Hartford in select states who are enrolled in the TrueLane program. The app uses the sensors in your phone to automatically measure how you drive. The safer you drive, the better your potential Renewal Discount will be.

Ratings and reviews

Of all the times I've been marked for phone use, I have been parked in a parking lot or driveway. I repeatedly get marks for harsh braking when driving slowly down a very steep driveway. The worst part is that my score fails to update after I've marked that I'm a passenger. Instead, I'm being penalized as the driver. This app is truly terrible.

Functions quickly and smoothly. The standards set for acceleration apparently do not account for short entrance ramps on expressways! The threshold for turning corners does not account for expressway entries or exits on tight curves. If you frequently travel roads with 45 mph or over speed limits with stoplights, you WILL be penalized for stopping for light changes. I used Allstate's app for many years so I'm not a newbie. The Allstate app was slow and cumbersome but at least it was accurate.

Horribly inaccurate app. I was first doubting myself driving, but then as time went on and I committed to memorizing my driving trips, I discovered that what the app stated I was doing wrong didn't happen. Hard cornering, hard braking and harsh acceleration were the main issues. I have had a couple of different friends and family ride with me, not telling them about the app and asked questions about the trip to confirm the inaccuracies with the app. The discount for the app isn't worth it.

What's new

We've made App improvements based on Customer Feedback.