Veyo Driver

Veyo, LLC

About this app

At Veyo we help get people to and from their health appointments. We currently manage thousands of trips each day throughout the United States. This application is for drivers who are currently signed up as Veyo Independent Driver-Providers or who are driving with contracted Veyo providers.

Learn more about Veyo at https://www.veyo.com

Ratings and reviews

App in it's current state can use a lot of improvement. First of all, it'll send you to a trip at least 6 miles away when there is an available trip literally right next to you causing empty miles that are not worth it. These trips don't usually go far neither so a 6 mile pickup would most likely have a 2.5 mile destination, most of the time requiring you to backtrack to the same location you were sitting at to begin with. Secondly, the app requires you to call the passenger about three times when you pick up a request. Third, most of the passengers are flaky. Extremely the Craigslist type of flaky (in Tucson). There is no reimbursement or penalty for a passenger cancelling a request when at pickup location, they sometimes (really all the time) don't cancel ahead of time. Lastly, the app requires you to go knock on their doors. Lack of information on the job like a building letter, apartment number, makes this impossible and quite frankly a frightening experience since 90% of the pickup are in the sketchiest of neighborhoods. Please fix the GPS on the app.

Onboarding requires that I fill out a Disclaimer of Ownership form. I have to list my Medicaid/Medicare business information and everyone who owns a percentage. This information does not exist, which means I am literally unable to click finish. I explained this when I denied signing, but my submission was rejected and I was asked to resubmit. The resubmit instructions are not accessible and the form won't resend. No one answers help email.

Many improvements needed! 1) Incoming trips should show on the map both where the pickup and dropoff locations are. 2) The app should show us exactly where the member is on the map, so we can find them MUCH easier! 3) With pre-scheduled rides for any repeating appointments, the members should ALWAYS have to confirm or cancel those rides on the day of the ride. I drive to too many places where the member didn't show up for their appointment. It makes me VERY angry to have my time and fuel wasted.

What’s new

Improvements and fixes.